We're Europe's leading independent consultancy specializing in WhatsApp communication tools for hotels. Our mission is to help European hotels choose and implement the perfect guest communication solution.
Hospitality Experts was founded in 2022 when four experienced hoteliers from across Europe—Bjørn from Norway, Dieter from Germany, Tomás from Portugal, and Giacomo from Italy—decided to review and compare software tools for the hospitality industry. We recognized a critical gap in the European hotel technology market where WhatsApp Business API was revolutionizing guest communication globally, yet European hotels struggled to navigate the complex landscape of available tools and providers.
As former hotel operators and technology professionals, we experienced firsthand the challenges of choosing between dozens of WhatsApp solutions—each with different pricing models, features, and integration capabilities. Many tools were designed for global markets without considering European-specific needs like GDPR compliance, multi-language support, and local PMS integrations.
Today, we've helped over 500 European hotels implement WhatsApp solutions that have generated over €2 million in additional revenue through improved guest satisfaction, automated upselling, and operational efficiency. Our independent, unbiased approach ensures hotels get recommendations based on their specific needs, not vendor relationships.
We provide unbiased, expert recommendations based on real-world hotel experience and thorough tool analysis.
Our recommendations are based on hands-on testing, real user reviews, and proven ROI data from European hotels.
We help hotels achieve measurable improvements in guest satisfaction, staff efficiency, and revenue generation.
Our expertise is specifically tailored to European hotel markets, GDPR compliance, and local business practices.
Hospitality technology consultant
15 years of experience implementing communication solutions for European hotel chains.
Expertise: PMS integrations, guest experience optimization
WhatsApp automation specialist
Former WhatsApp Business API developer with deep expertise in hotel automation workflows.
Expertise: API development, automation design
Hotel operations expert
Former hotel general manager turned consultant, specializing in operational efficiency and staff training.
Expertise: Operations optimization, staff training
To empower every European hotel with the perfect WhatsApp communication solution, driving guest satisfaction and operational excellence through expert guidance and proven technology.