HiJiffy
AI-powered guest communications hub
HiJiffy is the #1 ranked hotel chatbot provider for 6 consecutive years, serving 1,800+ hotels in 50+ countries. Powered by Aplysia OS AI, it automates 85%+ of guest queries with advanced features like sentiment analysis, voice assistance, and GPT-4 integration.
About the Founders
Founded by Tiago Araújo (CEO), Pedro Gonçalves (COO), and José Mendonça (CTO). The founding team combines backgrounds in hospitality technology, artificial intelligence, and customer experience design, with deep experience in AI and guest communication systems.
What Makes HiJiffy Unique
#1 Ranked for 6 consecutive years
Industry leader in hotel chatbot technology with proven track record serving 1,800+ hotels across 50+ countries
Proprietary Aplysia OS AI platform
Advanced AI system with GPT-4 integration, sentiment analysis, and self-learning capabilities
130+ languages support
Comprehensive multilingual support with voice assistance capabilities for global hotel operations
96% automation rate achieved
Top customers achieve exceptional automation rates, significantly reducing staff workload and improving efficiency
Sample ROI calculation
Based on a 100-room hotel with €120 average rate and 75% occupancy:
Performance Overview
HiJiffy scored across 7 key dimensions important for hotel communication tools:
Editor's Review
HiJiffy stands out as the industry leader in AI-powered hotel communication, serving 1,800+ hotels across 50+ countries for 6 consecutive years. Their Aplysia OS AI platform delivers exceptional automation with 85%+ query resolution and advanced features like sentiment analysis and GPT-4 integration.
Key Strengths
- Market leader with proven track record
- Advanced AI with 130+ language support
- Extensive PMS integrations (14+ systems)
- Outstanding customer support
- Comprehensive analytics dashboard
- Voice message capabilities
Considerations
- Premium pricing for smaller properties
- €99 setup fee per 5 properties
- Learning curve for advanced features
Editor's Verdict
HiJiffy is the gold standard for hotels seeking enterprise-grade AI communication with extensive integration capabilities. Best suited for medium to large properties willing to invest in premium technology.
Detailed features
Messaging
Integration
Analytics
Compliance
Integrations & Compatibility
HiJiffy integrates with 19 platforms and services
Property Management Systems
(10)Core hotel management systems
Mews
PopularModern cloud-based PMS
Oracle Opera
PopularOracle's enterprise hotel management
Planet PMS (Protel)
PopularGerman hotel management software
Cloudbeds
PopularAll-in-one hospitality platform
SIHOT
German enterprise PMS
Thaïs PMS
Hotel management system
HOST Hotel Systems
Hotel management platform
Medialog
Hotel management software
Witbooking
Hotel booking platform
FLEXIPASS
Hotel access control system
Channel Managers
(4)Online distribution and booking channels
D-EDGE
Central reservation system
Booking.com
PopularLeading online travel agency
Expedia
PopularGlobal travel booking platform
Oaky
Hotel upselling platform
Communication Channels
(4)Guest communication channels and messaging platforms
WhatsApp Business
PopularWhatsApp Business API for messaging
Email communication channel
SMS
PopularSMS text messaging
Website Chat Widget
PopularEmbedded chat interface on website (separate from WhatsApp)
Other Integrations
(1)Additional tools and services
REST API
PopularDirect API integration
Integration Methods
Available Methods:
- REST API for custom integrations
- Direct PMS integrations
Support & Documentation:
- Technical documentation available
- Integration support team
- Secure data transfer protocols
User reviews
Variety of functionalities with easy setup
Variety of functionalities. Campaign and ChatBot answers can be set up easily.
- • Easy campaign setup
- • Variety of functionalities available
- • ChatBot answers can be configured simply
- • Good automation capabilities
- • Could use more advanced features
- • Learning curve for full utilization
Outstanding support team sets HiJiffy apart
HiJiffy's chatbot delivers reliable performance... What truly sets HiJiffy apart is the outstanding support team.
- • Reliable chatbot performance
- • Outstanding support team
- • Good automation capabilities
- • Professional service
- • Premium pricing
- • Complex setup for full features
Frees reception staff from repetitive tasks
They are helping the hotel to solve the most common doubts through the chat, freeing receptionist from this task.
- • Reduces reception workload
- • Handles common guest questions automatically
- • Improves operational efficiency
- • Good AI understanding
- • Initial setup time required
- • Premium pricing for small properties
AI automation handles 90% of inquiries automatically
HiJiffy has transformed our guest communication. The AI automation handles 90% of inquiries automatically, and our response time improved dramatically.
- • 90% automation rate achieved
- • Dramatically improved response times
- • Easy to use interface
- • Excellent customer support
- • Premium pricing for smaller properties
- • Initial setup learning curve
Multi-language support works perfectly with international guests
The multi-language support is incredible. Works perfectly with our international guests and the AI understanding context is impressive.
- • Outstanding multi-language capabilities
- • Excellent AI context understanding
- • Perfect for international guests
- • Strong ROI delivery
- • Complex for very small properties
- • Data processing through US servers
Quick stats
Summary
- • Proprietary Aplysia OS AI with GPT-4 integration
- • 96% automation rate achieved by top customers
- • Self-learning AI with sentiment analysis
- • 130+ languages with voice assistance support
- • Campaigns Manager for automated WhatsApp marketing
- • Custom pricing - no transparency
- • Occasional contextual understanding limitations
- • Complex for very small properties
- • Data gets shipped to US (OpenAI servers)
Best for
Hotels seeking advanced AI with quick implementation
Setup requirements
⚙️ Self-setup required - Facebook Business account and phone verification needed
- Hotel knowledge base document
- WhatsApp Business Account
- PMS credentials
- Facebook Business Account verification
- Verified phone number for WhatsApp Business