Viqal
AI virtual concierge for hotels
Viqal is a ChatGPT-4 powered virtual concierge that automates 80%+ of routine inquiries with 98% WhatsApp open rates. Features 15-minute setup, 130+ languages, and generates up to 6% additional revenue through intelligent upselling and contactless check-in.
About the Founders
Founded by Bram Haenraets (Co-Founder & CEO) based in Amsterdam. The team brings together expertise in hospitality operations, AI technology, and customer experience optimization, having experienced firsthand the challenges of guest communication.
What Makes Viqal Unique
15-minute setup time
Lightning-fast implementation with minimal technical requirements and instant activation
98% WhatsApp open rates
Exceptional engagement rates compared to 50% traditional channels, ensuring your messages reach guests
Budget-friendly €5/room pricing
Cost-effective solution starting at just €5 per room monthly with €100 minimum commitment
Contactless check-in capabilities
Streamlined guest experience with automated check-in processes and digital key delivery
Sample ROI calculation
Based on a 100-room hotel with €120 average rate and 75% occupancy:
Performance Overview
Viqal scored across 7 key dimensions important for hotel communication tools:
Editor's Review
Viqal delivers AI-powered virtual concierge services with impressive 98% open rates on WhatsApp. The platform focuses on automated guest communications from booking to checkout, with seamless PMS integration and quick setup times.
Key Strengths
- 98% WhatsApp engagement rates
- Quick setup under 1 hour
- Affordable €250 setup fee
- Multi-property support
- Real-time PMS synchronization
- GDPR compliant security
Considerations
- Limited advanced AI features compared to competitors
- Newer platform with smaller market presence
- General PMS integration vs specific partnerships
Editor's Verdict
Viqal offers excellent value for money with strong engagement metrics. Ideal for budget-conscious properties seeking reliable automated guest communication without premium pricing.
Detailed features
Messaging
Integration
Analytics
Compliance
Integrations & Compatibility
Viqal integrates with 5 platforms and services
Property Management Systems
(1)Core hotel management systems
General PMS Integration
Compatible with major PMS systems
Communication Channels
(4)Guest communication channels and messaging platforms
WhatsApp Business
PopularWhatsApp Business API for messaging
Email communication channel
SMS
PopularSMS text messaging
Website Chat Widget
PopularEmbedded chat interface on website (separate from WhatsApp)
Integration Methods
Available Methods:
- Direct PMS integrations
Support & Documentation:
- Technical documentation available
- Integration support team
- Secure data transfer protocols
User reviews
Quick stats
Summary
- • 98% WhatsApp open rates vs 50% traditional channels
- • Up to 6% revenue increase per booking
- • 35-120% increase in upsell conversions
- • Zero-risk 120-day integration guarantee
- • Limited verified user reviews
- • Positioned as budget solution
- • New PMS integrations take 2-4 weeks
- • Still establishing market presence
- • Data gets shipped to US (OpenAI servers)
Best for
Hotels seeking cost-effective automation with proven ROI
Setup requirements
⚙️ Self-setup required - Facebook Business account and phone verification needed
- WhatsApp Business Account
- PMS credentials
- Meta Business verification
- Facebook Business Account verification
- Verified phone number for WhatsApp Business